Refund & Returns Policy

Last updated: 23 July 2026

1. Our Commitment

At The Meridian Nutrition, we want you to be satisfied with your purchase of Slim Coffee Booster. This Refund Policy sets out your rights and the process for returning products or requesting a refund, in accordance with the Australian Consumer Law (ACL) and our voluntary 14-day return period.

Nothing in this policy limits your statutory rights as a consumer under the ACL.

2. Your Rights Under Australian Consumer Law

Under the ACL, our products come with consumer guarantees that cannot be excluded. You are entitled to:

  • A replacement or refund for a major failure with the goods.
  • Compensation for any other reasonably foreseeable loss or damage caused by a major failure.
  • Have the goods repaired or replaced within a reasonable time if they fail to be of acceptable quality and the failure is not a major failure.

These guarantees apply regardless of any other conditions described in this policy.

3. Voluntary 14-Day Return Period

In addition to your ACL rights, we offer a voluntary 14-day return period from the date of delivery. During this period, you may return your order for any reason, provided:

  • The product is unused and in its original, sealed packaging.
  • You contact us within 14 calendar days of receiving your order.
  • You return the product to us within 7 days of us approving your return request.

Return postage costs under the voluntary 14-day period are the responsibility of the customer, unless the return is due to a fault on our part or an ACL consumer guarantee failure.

4. How to Request a Return or Refund

  1. Contact us at info@renewnysieve.world or call +61 3 9001 2345 within 14 days of delivery. Include your name, phone number, order reference and reason for return.
  2. We will respond within 2 business days to confirm your return is approved and provide our return address.
  3. Package your item securely in its original packaging and send it via tracked post to the address we provide.
  4. Once we receive and inspect the returned item (typically within 2-3 business days of receipt), we will process your refund within 5-7 business days to the original payment method.

5. Non-Returnable Items

We are unable to accept returns of:

  • Products that have been opened or partially used (unless faulty or subject to an ACL consumer guarantee failure).
  • Products returned after the 14-day voluntary period has expired (except where ACL rights apply).
  • Products that show signs of damage caused by the customer after delivery.

6. Damaged or Incorrect Items

If your order arrives damaged, defective or is incorrect, please contact us within 48 hours of delivery at info@renewnysieve.world with a photo of the item and packaging. We will arrange a replacement or full refund at no cost to you, including return postage if required.

7. Refund Processing

Approved refunds are processed within 5-7 business days of us receiving and inspecting the returned item. Refunds are issued to the original payment method used at the time of purchase. Processing times may vary depending on your financial institution. We will notify you by email or phone once your refund has been processed.

8. Cancellations

If you wish to cancel an order before dispatch, please contact us immediately at info@renewnysieve.world or +61 3 9001 2345. We will make every effort to cancel orders before they are dispatched. Once dispatched, the standard return process applies.

9. Complaints

If you are not satisfied with our resolution, you may contact:

10. Contact

Meridian Nutrition Pty Ltd
88 Collins Street, Melbourne VIC 3000, Australia
Email: info@renewnysieve.world
Phone: +61 3 9001 2345
Business hours: Monday-Friday, 9:00 am-5:00 pm AEST